Director of Content Marketing (m/f)
- Director of Content Marketing (m/f)
- Full Time
A Talkdesk está à procura de um Director of Content Marketing (m/f) para a sua equipa, em Lisboa.
Talkdesk is one of the fastest growing companies in the world, a leader in the Gartner North America Contact Center as a Service Magic Quadrant, and an organization that is truly disrupting the industry. We have 1,800+ customers, representing all industries, who are offering superior customer experiences to their customers leveraging the Talkdesk innovative technology.
We’re looking for a creative content marketing leader with a passion for writing and a gift of storytelling. The ideal candidate thrives in a dynamic, collaborative environment and has a drive to exceed goals. The Content Marketing director will oversee the Talkdesk content marketing team, will report directly to the Vice President of Corporate Communications and will align with the Director of Content Strategy.
We need a strong, experienced content marketing writer who works to understand Talkdesk’s business goals and customer needs, then helps plan, develop and deliver clear, relevant content that brings the two together.
- Lead the internal Talkdesk content marketing team and manage projects/delivery for external writers
Work closely with the director of content strategy to execute the company’s global delivery and execution of content plans
Align the content team closely with product marketing, campaign management and creative
Create specifications and appropriate content for Talkdesk’s audiences
Ensure adherence to Talkdesk’s new brand guidelines
Measure and analyze what’s working and what isn’t with regard to the Talkdesk’s content marketing efforts
- Excellent writing and editing skills and the ability to write compelling copy
10+ years of experience in content marketing or a writing-based role
Experience managing a team of writers
Experience working in the CCaaS, CX or other related industry
Minimum bachelor’s degree or equivalent in communications, public relations, journalism or other relevant area
- The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.